1. Introduction
These general delivery and payment conditions (hereinafter the “Terms”) apply to all orders for Japanese desserts placed by the customer with our company OISHII SàRL for deliveries in Switzerland and abroad.
2. Orders
2.1. Acceptance of orders. Orders may be placed through our website, by telephone or by email. An order is considered accepted only after written confirmation from us (by email or other written means).
2.2. Changes to orders. Any change to an order must be requested in writing and accepted by OISHII SàRL at least 48 hours before the scheduled shipping date.
3. Prices
3.1. Rates. Prices are stated in Swiss francs (CHF) for deliveries in Switzerland and in euros (EUR) for deliveries abroad, unless otherwise indicated. Prices include applicable VAT unless stated otherwise.
3.2. Delivery charges. Delivery charges are additional and vary according to the destination and order volume. Delivery is free for a minimum order of 300 mochis.
4. Payment
4.1. Payment methods. Products ordered may be paid for by PayPal, credit card or cash. For orders in Switzerland, payment is made by invoice within 30 days. New customers are required to pay in advance.
4.2. Late payment. In the event of late payment, default interest of 5% per year will be charged.
5. Delivery
5.1. Delivery times. Delivery times are provided for information only and may vary depending on the destination and product availability.
5.2. Force majeure. OISHII SàRL is not responsible for failure to perform the contract for reasons beyond its control, including strikes, terrorist acts, wars, natural disasters, and problems affecting OISHII SàRL and transport. Each party will be entitled to a reasonable additional period for performance. However, if such circumstances last more than 40 days, either party may terminate the contract by written notice without compensation.
5.3. Place of delivery. Deliveries are made to the address provided by the customer when placing the order. The customer is responsible for providing complete and accurate information, such as the recipient’s name and address, so that delivery can be carried out under normal conditions.
5.4. Receipt of products. Upon receipt, the customer must check the conformity and condition of the delivered products. In the event of non-conformity or damage, the customer must notify OISHII SàRL within 48 hours of receipt.
6. Claims and returns
6.1. Claims. Any claim relating to delivered products must be submitted by email to info@myoishii.ch within 48 hours of receipt. After this period, no claim will be considered. We do not accept returns.
6.2. Return of products. Products may only be returned with the prior consent of OISHII SàRL and must be in their original condition and packaging. Return costs are borne by the customer, except in the event of an error on our part.
7. Warranty. The desserts are guaranteed to comply with the description and specifications communicated to the customer. OISHII SàRL cannot be held liable for damage resulting from improper use or inadequate storage of the products by the customer.
8. Liability. OISHII SàRL’s liability is limited to the amount of the order in the event of direct damage. OISHII SàRL is not liable for indirect or consequential damage.
9. Data protection. Personal data obtained from the customer by OISHII SàRL is stored and processed in accordance with applicable Swiss law.
10. Governing law and jurisdiction. These Terms are governed by Swiss law. Any dispute relating to these Terms will fall under the exclusive jurisdiction of the courts at the registered office of OISHII SàRL in Geneva, Switzerland.
11. Final provisions. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in force. OISHII SàRL reserves the right to amend these Terms at any time. Amendments apply to orders placed after the date of amendment.
Contact. For any questions or additional information, the customer may contact OISHII SàRL customer service by email or telephone.
